How CAI Uses Standard Methodology and Shared Implementations to Bring Speed to Delivery

When Computer Aid Inc (CAI) decided to roll out its MSP program, the company knew that a standardized methodology would be critical for successfully launching its many government clients. In order to develop a streamlined implementation, we combined our Pixid VMS Pro shared implementation model with CAI’s defined delivery process.

This partner case study highlights how CAI has achieved implementation excellence by using Pixid VMS Pro as their technology and implementation partner.

Here’s exactly what’s written, ready to copy into your website:

From 16 to 3 Weeks: How CAI Successfully Streamlines Implementation Timelines

THE CHALLENGE

Computer Aid Inc (CAI), a large government MSP partner of Pixid VMS Pro, implements many large state and city government contingent workforce programs. Due to the nature of the government work, a quick and efficient implementation of both the technology and the processes was required to minimize disruption.

When CAI began partnering with Pixid VMS Pro, there was no standard implementation methodology in place for process design or technology configuration. A standard enterprise implementation can take 10-12 weeks to complete, and a government/state project will have additional complexities due to scale and infrastructure. The first implementation of an MSP solution took 16 weeks, highlighting the need to increase the efficiency of future implementations.

THE SOLUTION

Using lessons learned from its previous implementations, CAI defined a standard methodology that would allow the organization to shrink its implementation timeline using Pixid VMS Pro’ shared implementation model, also known as Rapid Deploy Implementation, and leveraging CAI’s own expertise on configuring and utilizing the VMS.

The first step of setting up a rapid implementation plan with Pixid VMS Pro was to make sure CAI gets the VMS system shell set up within the first week. The quick turnaround allows CAI to work with its clients using a full-scope discovery session to document client requirements, configure the system, and complete workflow sign off.

Then, CAI drafts training and communications while moving its configuration into production, which it will be able to copy from its Pixid VMS Pro testing site to eliminate double entry. This is a huge advantage to not only CAI but all partners because their core configurations will already be in place, further reducing the time it takes to go live by approximately one week. Once configuration is complete and transition is underway, CAI delivers training to both end-users and vendors shortly before the final go-live date.

THE RESULTS

By leveraging the Pixid VMS Pro rapid deploy model in combination with CAI’s efficient implementation model, Pixid VMS Pro and CAI achieved:

• 19 implementations over 10 years
• Six-week average implementation time
• Fastest implementation in three weeks

This combination of models successfully and efficiently delivered a highly specialized workflow to CAI’s clients in a matter of weeks. Alongside this dramatic decrease in client stand-up time, CAI’s streamlined implementation model, coupled with Pixid VMS Pro’ rapid deployment model, lowered implementation costs and drove cost savings to clients.

This cost savings comes in two main ways: hard and soft cost savings. The hard cost savings derive from the decreased amount of hours needed for the project, reducing the number of implementation hours required of all resources and thus, the cost of the implementation. The soft cost savings are delivered through automation and efficiency being realized by its clients sooner than with a full-blown enterprise implementation. This allows users to focus on their actual work, rather than the mundane processes that preceded the use of a vendor management system.

• CHALLENGES  Lack of standard methodology New technology partnership
• JOINT SOLUTIONS Pixid VMS Pro Shared Implementation methodology defined CAI implementation process outlined and documented
• BUSINESS RESULTS Decreased time to go-live Speed up system transition for configuration Lower implementation costs